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Frequently Asked Questions

  • You can reach me anytime via the CONTACT page. I aim to respond within one business day.

  • RETURN POLICY

    I want you to love your piece.

    If it’s not quite right, you can request a return or exchange within 7 days of delivery.

    • Items must be unworn, in original condition, and returned in original packaging.

    • Custom and personalized items are final sale.

    • Return shipping is the customer’s responsibility unless the item is incorrect or damaged.

    • In some cases, a local (Toronto) return can be arranged.

    • For damaged or incorrect orders, please contact Stephanie within 3 days of deliverywith photos.

    • Refunds are issued to the original payment method within 5–7 business days after inspection.

    Remember: each item is handmade, so slight variations are normal and part of your piece’s unique charm.